Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Klymo AI ("Klymo," "we," "us," or "our"). By engaging our services or using our website, you agree to be bound by these Terms.

1. Services

Klymo AI provides custom AI development and consulting services, including but not limited to: AI assistants and chatbots, voice agents, intelligence and monitoring systems, machine learning model development, and related integration and support services.

The scope, timeline, deliverables, and pricing of each engagement are defined in a separate Statement of Work (SOW) or project proposal agreed upon by both parties before work begins.

We reserve the right to modify or discontinue any service at any time, provided that active engagements covered by a signed SOW will be fulfilled according to its terms.

2. Intellectual Property

Upon full payment, the client receives full ownership of all custom code, models, and deliverables produced during the engagement, unless otherwise specified in the SOW.

Klymo retains the right to use general knowledge, techniques, methodologies, and non-proprietary tools developed or refined during an engagement for future projects.

Third-party libraries, APIs, and open-source components used in deliverables remain subject to their respective licenses. Klymo will disclose all significant third-party dependencies in project documentation.

All content on the Klymo AI website — including text, graphics, logos, and code — is the intellectual property of Klymo AI and may not be reproduced without written permission.

3. Payment Terms

Payment terms are defined in the project SOW. Unless otherwise agreed, the following standard terms apply:

• A non-refundable deposit of 30% is due upon signing the SOW to initiate the project.
• Progress payments are invoiced at milestones defined in the SOW.
• Final payment is due upon delivery and acceptance of the completed project.
• Invoices are payable within 14 days of issue unless otherwise agreed.
• Late payments may incur interest at 1.5% per month on the outstanding balance.

Monthly support and maintenance fees are billed at the beginning of each billing cycle and are due within 14 days.

4. Limitation of Liability

Klymo AI provides services on an "as is" basis with respect to the underlying AI and machine learning technologies. While we strive for the highest quality and accuracy, we cannot guarantee specific outcomes from AI models or systems, as their performance depends on data quality, real-world conditions, and factors outside our control.

To the maximum extent permitted by applicable law:

• Klymo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.
• Our total liability for any claim arising from an engagement shall not exceed the total fees paid by the client for that specific engagement.
• Klymo is not liable for damages caused by client-provided data that is inaccurate, incomplete, or in violation of third-party rights.

5. Termination

Either party may terminate an engagement under the following conditions:

• By mutual agreement: Both parties agree in writing to end the engagement.
• For cause: Either party may terminate if the other party materially breaches the SOW and fails to cure the breach within 14 days of written notice.
• Client termination: The client may terminate at any time with 14 days' written notice. Fees for work completed up to the termination date are non-refundable.

Upon termination, Klymo will deliver all completed work and deliverables to the client. Any proprietary client data in our possession will be returned or destroyed within 30 days, at the client's discretion.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands and applicable European Union regulations. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

7. Contact

If you have questions about these Terms of Service, please contact us:

• Email: legal@klymo.ai
• Address: Klymo AI, Amsterdam, The Netherlands